Software as a service (SaaS) offers numerous benefits to the users. However, there are still some issues that businesses may encounter when using SaaS. The problems may arise before or after implementation. Some of the most common types of challenges that businesses may face are highlighted below.
SaaS is also usually referred to as software on demand. That is because it enables businesses to use the software when needed, and pay for only what is used. In some cases, a company may pay for much more than it should. For example, a business may opt for a monthly subscription because it seems like a better option compared to the quarterly or annual subscriptions. If a business needs the software for long-term purposes, the monthly subscriptions will end up being more costly. A business may also end up paying more by not knowing how frequently the software will be used or the features of the software that are needed.
One of the top advantages of using SaaS is lower upfront costs. However, there are some cases where the users might end up having to pay more money than expected, which counters that advantage. For example, a business may end up having to pay extra for setup and configuration of the software services. Some software providers may even charge more based on the device type that is used. Having all relevant information upfront can help a business make a good decision and make the right SaaS investment.
Most businesses usually have their on-premise software applications that exist even before they implement SaaS. Being able to integrate the existing software and the SaaS software may be a priority for some businesses. However, integrating the two may be quite challenging in some cases. It can even end up costing the business some extra money to get the two to work parallel to each other. Getting the right experts to do the installation may also be a bit of a challenge if you opt to get a third party to help. In most cases, however, customer service should help with integration.
Usually, the SaaS service provider stores some data of the business that uses their services. The clients, in some cases, may not be aware of that or that they have the right to access that data. The clients should be able to restore or recover such data when the SaaS service provider runs out of business. With such information, businesses using SaaS services will have more confidence in the services.